Frequently Asked Questions

The Following Are Answers to Our Top 5 Most Frequently Asked Questions…

How do I change my password?

Once you are signed into the website as a member here, click on the “My Account” link on the upper-right-hand side of our website. Then click the “Account Details” link on the left-hand side of the following page and complete the three “Change Password” fields as indicated.

If you would like to change your password now, please click here.

Why didn't the person I sent my eCard to receive it?

There are a number of reasons why your recipient may not have received your eCard. The first thing you should do is check your “Sent Cards” available from your “My Account” page and double check that their email address was entered correctly. If there was an error with the recipient’s email address then you will need to resend the eCard with the correct address. Simply click on the resend link next to the card and follow the prompts. Please log in and click here to go to your “Sent Cards.”

If the recipient’s email address does show correctly in your “Sent Cards” then we did send a notification email to that address for your card. If they did not receive the email notification it must have been routed or blocked by their email provider and/or spam filter.

It is not uncommon for spam filters to block the notification for eCards by default. The notification email will then be routed to their spam folder or, in some cases, deleted outright. If the email is deleted outright then the recipient will not see any record of the eCard, even if they check their spam folder.

By default, we will send a copy of your eCard to your email address the same time we send it to your recipient. You can work around a spam filter issue by forwarding this copy on to your recipient. This way the email will come from your email address instead of ours.

When I try to sign in, you say my username or password is incorrect?

If you’re getting “A user could not be found with this email address” or “The password you entered for the username _____________ is incorrect” error message when trying to log in to your account, you may be inputting an address or password that does not match what we have on file for your account. Please try correcting your email or password. Some of the more common reasons for this are:

  • Quotation marks, brackets or spaces before or after the email address
  • Automatic fill-in of password information by your computer

Please be sure to remove any additional characters or spaces from your email address, and remove any automatic entry into the password field before attempting to log in.

If you would like to reset your password, please select the “Lost your password?” link located directly underneath the “Login” button and an email will be sent to you with steps to reset your password.

I did not receive a confirmation. Did you send my card?

eCards are usually sent within an hour. If you choose to receive notifications during the sending process then we will send you a confirmation email after your card has been sent. Our list of optional confirmation emails can be found under the “Delivery & Notifications” section of the “Delivery Information” portion of the personalize your eCard screen. If you have selected to receive a confirmation but one has not arrived, your email client may be blocking our emails to you. In order to remedy this situation, please add the following email addresses to the address book associated with your email client (AOL, Hotmail, Yahoo, etc.):


Once you have added these addresses, you should receive mail from us. If you still do not see the mail appear in your Inbox, please check your Junk Mail to make sure that the messages are not automatically being routed there.

How do I become a member?

Thank you for your interest in joining BReal ECards!

To become a member and start sending eCards, please follow the steps below.

New Member:

  1. Click on “Join” located at the upper-right-hand corner of the website.
  2. Enter your account and billing information on the next screen.
  3. After reviewing your information, select your payment method, read and accept the “terms & conditions,” and then click on the “Proceed to PayPal” or “Sign Up Now” button depending on the payment method you selected… That’s it! You’re all set to begin sending eCards!

Returning Customer:

  1. Click on the “Sign In” link located in the upper-right-hand corner of the website.
  2. In the “Returning Customers” field, enter your “Username or email address” and “Password” where specified and click the “Login” button.
  3. If you’re membership subscription is current, you’re all set. Otherwise, you’ll be prompted to renew when trying to send an eCard.
  4. Click the “renewal” link in the message received when trying to send a card and enter the required personal and payment information on the screen that follows.
  5. After reviewing your information, select your payment method, read and accept the “terms & conditions,” and then click on the “Proceed to PayPal” or “Sign Up Now” button depending on the payment method you selected… That’s it! You’re all set to begin sending eCards!